Unlike traditional on-premises deployments, hosted telephony can scale up and down as you require it to. This removes the need for installation or a site visit. This makes rapid configuration and flexible “as-a-Service" models. The SIP technology powering hosted telephony, gets configured for the desired number of concurrent calls. This ensures you are never overpaying for unused telephone lines.
Scalability and cost are just the tip of iceberg when it comes to exploring the benefits of hosted telephony. Without going into all the reasons why you should use hosted telephony, headlines items include:
Customers are no longer talking to us about phones, features and buttons. They’re now focussing on strategic decisions and working out how to get the benefits. That means there are several new topics that we’re now talking about.
We dig much deeper into things like HD audio quality, web conferencing and Unified Comms in other posts about Why Hosted Voice and Cloud Phone System features to look out for.
As with most cloud technologies, you are making a long-term investment. This means it’s crucial that the purchase is scalable, and scalable cost-effectively. You’ll need to consider a few cost implications, including considerations around how many licences and channels you will need and whether there are things you can discard.